Privacy Policy

1. Introduction

At KLARO, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our renovation planning platform.

2. Information We Collect

Personal Information

When you create an account, we collect:

• Email address
• Username
• User type (e.g., homeowner, contractor, architect)
• Password (stored securely using encryption)

Property Information

To provide renovation recommendations, we may collect:

• Property address and location
• Property characteristics (size, type, year built)
• Energy label and consumption data
• Renovation plans and preferences

Usage Information

We automatically collect:

• Chat conversations with our AI assistant
• Features you use and actions you take
• Device and browser information
• IP address and general location

3. How We Use Your Information

We use the collected information to:

• Provide personalized renovation recommendations
• Calculate cost estimates and subsidy eligibility
• Improve our AI models and service quality
• Send important service notifications
• Respond to your inquiries and support requests
• Ensure the security of our platform

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers who help us operate our platform
• AI providers to process your renovation queries
• Legal authorities when required by law

5. Data Security

We implement appropriate security measures to protect your data, including:

• Encryption of data in transit and at rest
• Secure password hashing
• Regular security audits
• Access controls and monitoring

6. Your Rights

Under GDPR and other privacy laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and data
• Export your data
• Object to certain processing
• Withdraw consent at any time

7. Data Retention

We retain your data for as long as your account is active. When you delete your account, we will delete your personal data within 30 days, except where we need to retain it for legal obligations.

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies for advertising purposes.

9. Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our Service.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us at: contact@tryklaro.app